Refund Policy

1. General Policy

School fees are collected for admission, academic services, facilities, activities, and other school-related commitments. Once paid and receipted, fees are generally non-refundable except where the school policy, administrative approval, or applicable regulation permits otherwise.

Every refund request is subject to verification by the school office before any refund or adjustment is approved.

2. Duplicate Payments and Technical Errors

If a parent is debited more than once for the same student and fee head because of a technical error, duplicate payment, network timeout, or gateway issue, the school office will verify the transaction records.

• A verified duplicate amount may be refunded or adjusted against the student fee record, as decided by the school office.
• Parents should share the transaction reference number, payment screenshot, student details, and date of transaction.
• Parents should avoid repeating payment immediately if the amount is debited but confirmation is pending.

3. Refund Eligibility

A refund request may be considered only when the request is supported by valid payment proof and school records confirm that the amount is eligible for refund or adjustment.

• The request should be raised as soon as possible after the transaction issue is noticed.
• The payment should relate to a duplicate charge, technical error, incorrect fee posting, or another case accepted by the school office.
• The fee should not already have been fully applied to an academic term, service, activity, examination, or facility where refund is not permitted.

4. How to Request a Refund

• Email the school at sparklekids2016@gmail.com with the student name, class, enrollment details, transaction date, amount, and reason for the request.
• Attach the payment receipt, transaction reference, and a clear screenshot or bank debit proof where available.
• You may also contact or visit the school office during published office hours with a written refund request and supporting documents.

5. Processing Timeline

After the school office verifies and approves a genuine refund, the amount will be processed through the original payment source wherever possible. Actual credit timelines may depend on the bank, UPI provider, card issuer, or payment gateway.

If the payment gateway or bank requires additional verification, the processing time may increase. The school office will communicate available updates through the appropriate contact details.

6. Cancellation and Non-Refundable Charges

Admission cancellation, withdrawal, activity fees, examination fees, books, materials, or other specific charges may have separate rules depending on the academic stage and whether the related service has already started or been provided.

Any exception, adjustment, or partial credit will be considered only by the authorized school administration after reviewing the facts and supporting documents.

7. Need Help?

For fee refund or transaction support, contact the school office at 9765262728 or email sparklekids2016@gmail.com.